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Privacy Policy

Effective date: January 1, 2020
Last updated: April 21, 2026

This Policy sets out how Quantum College («Քվանտ» վարժարան, hereinafter – "We", "Us", "Our") collects, uses, stores and protects personal data, as well as what rights data subjects have in accordance with the applicable legislation.

1. General Provisions

1.1. This Policy applies to all individuals whose personal data we process – employees, students, parents/legal representatives, partners, suppliers, visitors of the website, the Eschool Mobile application, and other electronic platforms, and other persons (hereinafter – "Data Subjects").

1.2. Personal data are processed in accordance with the legislation of the Republic of Armenia, including the Law "On Personal Data Protection" and other applicable legal acts. Where our services are used by residents of jurisdictions with stricter data protection requirements (such as the European Union — GDPR, or the United States — COPPA for minors), we apply the stricter standard.

1.3. This Policy applies to personal data stored both on digital (electronic) media and on paper (physical) media.

2. Definitions

For the purposes of this Policy, the following terms are used:

  • Personal Data — any information relating to an identified or identifiable natural person (name, surname, place of residence, phone number, e-mail address, passport data, education-related data, grades, etc.).
  • Data Subject — a natural person whose personal data are processed.
  • Processing — any operation or set of operations performed on personal data (collection, recording, classification, storage, updating, use, transfer, blocking, anonymization, deletion, etc.).
  • Controller (Data Controller) — the Organization that determines the purposes and means of personal data processing.
  • Minor — a natural person under the age of 18, in accordance with the legislation of the Republic of Armenia.
  • Eschool Mobile — our mobile application for iOS and Android that provides students, teachers, and parents of Quantum College with access to educational services, schedules, study materials, online lessons, and school-related communications.

3. Principles of Personal Data Processing

We process personal data based on the following principles:

  • Lawfulness and fairness — data are collected and processed only on legal grounds and in a fair manner.
  • Transparency — we provide clear and accessible information about the purposes, scope and legal bases of data processing.
  • Purpose limitation — data are collected for specific, explicit and legitimate purposes and are not processed in a way incompatible with those purposes.
  • Data minimization — we collect only the data that are necessary for the specified purposes ("data minimization" principle).
  • Accuracy and up-to-dateness — we take reasonable steps to ensure that personal data are accurate and kept up to date.
  • Storage limitation — data are not kept longer than necessary for the purposes for which they are processed or than required by law.
  • Integrity and confidentiality — data are protected against unauthorized access, alteration, disclosure or destruction by technical and organizational measures.

4. Categories of Personal Data Processed

Depending on the nature of the relationship, we may process the following categories of personal data:

  • Name, surname, patronymic (if applicable)
  • Date and place of birth
  • Education and learning data (class/grade, marks/grades, comments on marks, homework assignments and submitted answers, academic progress, participation in events, etc.)
  • Records of school conduct, including disciplinary notes, warnings, and behavioural observations issued by authorized school staff in accordance with the school's internal rules — see Section 20 for details
  • Photographs, audio and video recordings captured by the school's video surveillance (CCTV) system — see Section 19 for details
  • Publicly shared photographs and audio/video recordings of participation in educational, cultural, and public events organized by the school, subject to applicable consent
  • Contact details (phone number, e-mail address, postal address)
  • Data of parents/legal representatives
  • Data related to contractual relations
  • Certain payment/billing information (for example, recording the fact of payment without excessive financial details where possible within legal obligations)
  • RFID card identifiers and associated access control events (entry/exit records at school turnstiles) — see Section 14 for details
  • Mobile device identifiers and push notification tokens required for delivery of notifications from the Eschool Mobile application
  • User-generated content: messages, chat history, files, and other content created by users within the Eschool Mobile application
  • Files uploaded by users to their personal cloud storage on the school's self-hosted Nextcloud infrastructure, and associated metadata (file names, sizes, timestamps, sharing permissions) — see Section 23 for details
  • Library records: information about physical books and other printed materials currently borrowed by the user from the school library, and borrowing history — see Section 24 for details
  • Information on the use of websites, the Eschool Mobile application and electronic platforms (IP address, device-related technical data, cookies ID, visit statistics, etc.) for the purposes of ensuring operation of the server, security and improvement of services.

In cases provided for by law and upon request of competent authorities, we may also process special categories of data (for example, certain health-related information) strictly in the cases permitted by law and with additional safeguards.

5. Legal Bases for Data Processing

We process personal data on the following legal bases:

  • Consent of the Data Subject (or, for minors, verifiable consent of parents / legal representatives, obtained in writing at the time of student enrollment)
  • Performance of legal or contractual obligations, including the educational services contract between the school and the student's family
  • Legitimate interests, where data processing is necessary for the legitimate interests pursued by us or by a third party and such interests are not overridden by the interests or fundamental rights and freedoms of the Data Subject — in particular, the legitimate interest of ensuring safety and security of minors on school premises
  • Compliance with mandatory requirements established by legal acts (reporting, statistics, submission of data to supervisory authorities, etc.).

6. Disclosure of Personal Data to Third Parties

6.1. Personal data may be disclosed to:

  • Competent public authorities in cases and in the manner prescribed by law
  • Our contractual partners (for example, payment systems, technical service providers, educational platform providers), where this is necessary for the provision of services and where data protection obligations are contractually ensured
  • Educational or other institutions in cases provided for by law or contract (for example, in case of transfer to another educational institution).

6.2. In all cases, we ensure that only the minimum necessary data are transferred to third parties and that such transfer is carried out in a secure manner.

6.3. We do not sell, rent, or trade personal data. We do not use personal data for behavioral advertising, cross-app tracking, or profiling for commercial purposes. We do not share personal data with advertising networks or data brokers.

7. Data Retention Periods

7.1. Personal data are stored for as long as necessary to achieve the purposes for which they were collected, for the duration of contractual relations, and for the fulfillment of accounting and tax obligations.

7.2. Specific retention periods applied by us:

  • Active student data and academic records — for the duration of enrollment plus the period required by Armenian educational legislation for archival storage
  • Conduct records (verbal notices, yellow cards, red cards, remedial time assignments) — automatically cleared (written off) at the end of the academic year in which they were issued
  • Formal Warnings (Նախազգուշացում) — retained for a longer period as defined in the school's internal rules, or until earlier removal by decision of the school's disciplinary council upon positive behavioural change (see Section 20)
  • RFID turnstile entry/exit logs — current academic year plus one additional year, for attendance reporting and safety incident review purposes
  • Chat messages and user-generated content in the Eschool Mobile application — up to 3 years from the date of last activity, or until user-initiated deletion, whichever occurs earlier
  • User files in personal cloud storage — retained while the user account is active, until deleted by the user, or until account termination as described in Section 16
  • Library borrowing records — active records are retained while items are on loan; historical records are retained for the period necessary for the legitimate administrative purposes of the school library (see Section 24)
  • Recordings of online lessons (BigBlueButton) — up to 30 days, unless explicitly saved by a teacher for legitimate educational purposes
  • Video surveillance recordings — up to 30 days, in accordance with internal security procedures
  • Payment and financial records — 5 years, in accordance with Armenian tax and accounting legislation
  • Website and application technical logs (IP addresses, access logs) — up to 12 months
  • Contact preferences and communications data — until the user opts out or withdraws consent

7.3. Upon expiry of the retention periods, personal data are deleted or irreversibly anonymized, unless otherwise required by law.

8. Data Security Measures

8.1. We implement various technical and organizational measures to ensure the security of personal data, including but not limited to:

  • Transport encryption — all data transmitted between the Eschool Mobile application, websites, and our servers is encrypted using TLS 1.2 or higher (HTTPS)
  • Storage protection — sensitive data at rest is protected on secured servers with restricted physical and network access
  • Authentication — all access to user accounts requires login credentials and, in addition, a second authentication factor, as described in Section 8.3
  • Role-based access control (RBAC) — employees and service accounts have access only to the data strictly required for the performance of their duties
  • Firewalls and antivirus protection on servers and endpoints
  • Regular updates and monitoring of systems with timely application of security patches
  • Audit logs of access to personal data for security investigation purposes
  • Training of employees and inclusion of confidentiality obligations in internal documents and employment contracts
  • Secure storage and destruction of physical media in accordance with internal procedures

8.2. Data breach notification. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of data subjects, we will notify affected individuals and the competent data protection authority without undue delay, in accordance with applicable legislation.

8.3. Two-factor authentication (2FA). To protect access to personal data — including data of minors — all sign-ins to the Eschool Mobile application require two-factor authentication (2FA) in addition to the login and password. The applicable second factor depends on the user's role and account configuration:

  • E-mail one-time code (default for all users). During sign-in, a one-time verification code is sent to the e-mail address registered for the user's account in our internal system. The user must enter the code in the application to complete sign-in. The e-mail address is the one provided to the school by the user (parent, student's family, or employee) at the time of account registration and recorded by the school administration in the user's profile.
  • Time-based one-time password (TOTP) via Bitrix OTP (available for teachers and school staff). Where a teacher or staff member has a Bitrix OTP authenticator attached to their account, during sign-in the user is prompted to enter the current one-time password generated by their authenticator application, instead of the e-mail code.
  • Fallback. If a teacher or staff account does not have a Bitrix OTP authenticator attached, sign-in proceeds with the e-mail one-time code described above.

8.4. Two-factor authentication applies to every sign-in session in the Eschool Mobile application. Users are responsible for keeping their e-mail account and/or authenticator device secure and for not sharing their credentials or one-time codes with any other person.

8.5. If a user suspects that their account has been compromised, or if they have lost access to their registered e-mail address or authenticator, they should contact the school administration immediately via the channels described in Section 12 to restore or reset access.

9. Rights of Data Subjects

In accordance with applicable legislation, Data Subjects have the following main rights:

  • The right to obtain information about their personal data
  • The right to request rectification, updating or completion of their data if they are inaccurate or incomplete
  • The right, in certain cases, to request deletion of their data ("right to be forgotten") if there is no other legal basis for further processing
  • The right, in certain cases, to restrict the processing of their data
  • The right to object to processing where data are processed on the basis of legitimate interests
  • The right to withdraw their consent at any time where processing is based on consent (withdrawal does not affect the lawfulness of processing based on consent before its withdrawal)
  • The right to lodge a complaint with the competent data protection authority or a court.

Requests to exercise these rights may be submitted via the contact details provided in Section 12. We will acknowledge the request within 3 business days and respond on the merits within 30 calendar days, unless a longer period is permitted by applicable law.

10. Cookies and Online Technologies

Our websites and electronic platforms may use cookies and similar technologies for the following purposes:

  • Ensuring the normal operation of the website and systems
  • Collecting usage statistics and anonymous analytics
  • Improving user experience.

Users can manage cookie settings in their browser; however, blocking certain cookies may affect the functionality of the website.

11. Changes to the Policy

11.1. We may amend or supplement this Personal Data Protection Policy from time to time due to changes in legislation or internal processes. The updated version will be published at https://eschool.am/en/policy/ with a new "Last updated" date.

11.2. For significant changes — including changes to the categories of personal data collected, new types of processing, new third-party service providers, or material changes to data subjects' rights — we will additionally notify users:

  • via in-app notification in the Eschool Mobile application;
  • via email to the contact address on file (where applicable);
  • by posting a prominent notice on the website for a reasonable period before the change takes effect.

11.3. Continued use of the services after the effective date of the updated Policy constitutes acknowledgment of such updates. Users who do not agree may exercise their rights as described in Section 9 or contact us at admin@quantum.am.

12. Contact Information

If you have any questions, suggestions or wish to exercise your rights in the field of personal data protection, you can contact us via:

  • E-mail: admin@quantum.am
  • Phone: +374 91 221135
  • Address: RA, Yerevan, Bagratunyats 23/2

We will make every effort to respond to your requests as soon as possible in accordance with the applicable legislation.

13. Mobile Application and Push Notifications

13.1. Our mobile application Eschool Mobile may use push notifications to inform users about important updates, messages, educational activities, and system events (for example: new announcements and news, upcoming lessons, new study materials, new grades and teacher comments, new homework assignments, received chat messages, files shared with the user (see Section 23.6), conduct-related records issued to the student (see Section 20.11), scheduled reviews of the student's case by the school's disciplinary council, and, for verified parents, notifications about their child's entry to or exit from the school premises — see Section 14).

13.2. Push notifications are delivered using the following third-party services:

  • Firebase Cloud Messaging (FCM), operated by Google LLC — for push notification delivery on Android devices. Transmitted data: device push token and notification payload. Privacy policy: https://policies.google.com/privacy.
  • Apple Push Notification Service (APNs), operated by Apple Inc. — for push notification delivery on iOS devices. Transmitted data: device push token and notification payload. Privacy policy: https://www.apple.com/legal/privacy/.

These services may process technical data such as device identifiers, push tokens, and delivery status information solely for the purpose of delivering notifications.

13.3. Users can manage or disable push notifications at any time:

  • within the Eschool Mobile application, in the notification preferences settings;
  • in the operating system settings of their device.

13.4. Integrated services. The following services are used within the Eschool Mobile application. They are hosted on our own infrastructure at eschool.am and do not transmit personal data to any external third party:

  • BigBlueButton — self-hosted video conferencing platform used for participation in online lessons (see Section 13.4.1 below for details on privacy configuration);
  • Nextcloud — self-hosted file storage used for downloading study materials (PDF, DOCX, and other educational files) provided by teachers.

13.4.1. BigBlueButton — privacy-by-default configuration. Our BigBlueButton installation is self-hosted on the school's own servers under the eschool.am domain. Audio and video streams are transmitted directly between the participants and our servers and are not routed through or processed by any external third-party service.

The platform is configured with the following privacy-protecting defaults for online lessons:

  • Student cameras are visible only to the teacher of the lesson. Students in the lesson do not see the cameras of other students.
  • Students see only the teacher's camera (and shared educational content such as presentations, screen share, or whiteboard).
  • This configuration protects minors' images from being viewed by other students, while allowing the teacher to maintain proper oversight of the class.
  • A teacher may temporarily change these settings during a lesson only for legitimate educational purposes (for example, during a student's oral presentation or answer, when visibility to classmates is pedagogically required).
  • Audio settings follow the same logic: students can hear the teacher and — when explicitly granted the right to speak by the teacher — other students during the corresponding part of the lesson.

Recordings of online lessons, if made by the teacher, are stored on our own infrastructure for the period specified in Section 7 and are governed by the access controls described in Section 8. Recordings are not made by default and are not automatically shared with third parties.

Additional self-hosted educational services (such as integrated document editing, programming environments, and interactive mathematics tools) may be introduced in future versions of the application. Users will be informed of any such additions through an updated version of this Policy in accordance with Section 11.

13.5. The Eschool Mobile application does not contain third-party advertising, behavioral advertising, advertising identifiers (such as IDFA or AAID), or analytics tools that transmit personally identifiable information of users to any third party.

13.6. No financial transactions within the application. The Eschool Mobile application does not process payments and does not handle any banking or card data. No credit/debit card numbers, bank account numbers, or other financial instrument data are collected, transmitted, or stored by the application.

Payment for tuition and related educational services (where applicable) is handled exclusively outside of the Eschool Mobile application — either through the web version of eschool.am (for students of the distance learning department) or through traditional offline channels. Only non-sensitive payment records (such as the fact of payment, date, and amount) may be retained by the school for accounting and reporting purposes; full card or banking details are not stored by the school.

13.7. No device location (GPS) tracking. The Eschool Mobile application does not use the device's GPS or any other device-based location services. The application does not request the "Location" permission from the operating system and does not track the physical location of the user's device.

The only location-related data processed in connection with the application are RFID entry/exit events recorded at the school's physical turnstiles (see Section 14), which are generated by the school's on-site access control system — not by the user's mobile device.

14. RFID Access Control and Parental Notifications

14.1. Quantum College operates an RFID card-based access control system at the school premises (turnstiles installed at school entrances). Each student is issued a personal RFID card for identification when entering or leaving the school building.

14.2. When a student's RFID card is scanned at a turnstile, we record the following data:

  • Student identifier (linked to the student's profile in our internal system);
  • Date and time of the scan;
  • Direction of movement (entry or exit);
  • Identifier of the turnstile / access point.

14.3. Parents or legal representatives of a student, upon linking their account in the Eschool Mobile application to the profile of their child, may receive push notifications about entries to and exits from the school premises by that child.

14.4. Legal basis. This processing is carried out on the basis of:

  • Written consent of parents / legal representatives obtained at the time of the student's enrollment, which explicitly covers the use of the RFID access control system and related parental notifications;
  • Legitimate interests of the school to ensure safety and security of minors on school premises;
  • Compliance with educational institution safety obligations under the legislation of the Republic of Armenia.

14.5. Access restrictions. Entry/exit data of a specific student is accessible only to:

  • The student themselves (through their own account);
  • Verified parent(s) / legal representative(s) linked to the student's profile;
  • Authorized school staff (school administration, designated teachers, security personnel) acting within their professional duties.

Entry/exit data of one student is never disclosed to parents or representatives of other students.

14.6. Notification controls. Parents can disable turnstile notifications at any time through the application settings, without affecting their child's ability to use the RFID card for physical access to the school.

14.7. Data retention. RFID entry/exit records are retained for the current academic year plus one additional year, after which they are deleted or anonymized, unless a longer retention period is required by law.

14.8. RFID entry/exit data is never transferred to third parties for marketing, analytics, advertising, or any commercial purpose. Such data is used solely for the educational, safety, and administrative purposes of the school.

15. Data of Minors (Children's Privacy)

15.1. Our educational services are primarily provided to students aged 5 to 18, a significant portion of whom are minors under applicable legislation.

15.2. Processing of personal data of students who are minors is carried out exclusively on the basis of verifiable consent of their parents or legal representatives, obtained in writing at the time of the student's enrollment at Quantum College. Such consent explicitly covers:

  • the processing of the child's personal data for educational, administrative, and safety-related purposes;
  • the use of the RFID access control system and related parental notifications (Section 14);
  • the use of the Eschool Mobile application by the child and by the parents / legal representatives;
  • the recording and storage of academic progress, attendance, and related educational data.

15.3. We do not knowingly collect personal data of children for advertising, marketing, behavioral profiling, or any commercial purposes unrelated to the educational services of the school. The Eschool Mobile application and related services do not contain third-party advertising, behavioral advertising, or targeted advertising of any kind.

15.4. Any third-party services used (see Section 13.2) are configured to limit data transmission to technical information strictly necessary for service operation, and do not receive personally identifiable information about minors beyond what is required to deliver the service (for example, a push token required to deliver a notification).

15.5. Parents or legal representatives may at any time:

  • Request access to their child's personal data;
  • Request correction, updating, or deletion of their child's data (subject to applicable record-keeping obligations of an educational institution);
  • Withdraw their consent for data processing (to the extent compatible with the school's ongoing educational and legal obligations);
  • Contact us at admin@quantum.am or via the contact details provided in Section 12.

15.6. We comply with applicable children's privacy laws, including the Law of the Republic of Armenia on Personal Data Protection. Where the Eschool Mobile application is made available to users in jurisdictions with stricter children's privacy requirements — such as the United States (COPPA) or the European Union (GDPR and GDPR-K provisions relating to children) — we apply the stricter standard to the extent applicable.

16. Account Management and Data Deletion

16.1. Account creation. Accounts for the Eschool Mobile application are not created within the application. They are issued by the school administration at the time of student enrollment or employee onboarding, in accordance with the legislation of the Republic of Armenia that requires educational institutions to maintain official enrollment and employment records.

At the time of account registration, the school administration records the e-mail address provided by the user (parent, student's family, or employee). This e-mail address is used for sign-in verification (two-factor authentication — see Section 8.3) and for official communications regarding the account.

Users receive their account credentials from the school administration through secure offline channels. The Eschool Mobile application provides only a "Sign In" screen for access to an existing account issued by the school.

16.2. User controls available within the application. The application provides the following controls over the user's data and account, accessible from Settings → Account:

  • Sign Out — terminates the authenticated session on the current device. The push notification token is revoked on our servers, and the user will no longer receive any notifications or data from the school on this device until the user signs in again. Locally cached data associated with the session is cleared from the device.

Because accounts in the Eschool Mobile application are issued by the school administration and are not created within the application (see Section 16.1), full account lifecycle management — including account deletion and data correction — is handled by the school administration through the channels described in Section 16.5. This structure reflects the legal obligation of Quantum College, as an educational institution operating under the legislation of the Republic of Armenia, to maintain official academic and employment records throughout the period of active enrollment or employment (see Section 16.4).

16.3. Processing of deletion requests. Upon receipt of an account deletion request:

  • We delete or anonymize all personal data that is not subject to mandatory retention obligations, including: profile details beyond what is legally required, mobile application preferences, chat messages and attachments, device identifiers and push tokens, session logs of application use.
  • We retain data that an educational institution is required by law to maintain, including: official academic records (enrollment history, grades, attendance records, diplomas, certificates), financial records subject to statutory retention periods, records required for audit or regulatory reporting purposes. Such retained data is subject to role-based access control and is not used for any purposes other than the legitimate educational, administrative, and legal purposes of the school.
  • We explain to the data subject the categories of data that must be retained, the legal basis for retention, and the applicable retention periods, after which the retained data will also be deleted or anonymized.

16.4. Regulated educational environment. As an educational institution operating under the regulatory framework of the Republic of Armenia, Quantum College is legally required to maintain an official academic journal (electronic and/or paper) for each enrolled student for the duration of their enrollment. Immediate and complete deletion of an active student's or employee's account record is not legally permissible during their period of active enrollment or employment. Full deletion rights, subject only to statutory archival retention periods, become available after termination of enrollment or employment.

16.5. Channels for data deletion and correction requests. Users may submit account deletion or data correction requests through the following channels:

  • By e-mail to admin@quantum.am with the subject "Account Deletion Request" or "Data Correction Request";
  • In person at the school administration office, upon presentation of identification.

16.6. Deletion of personal data is irreversible. After deletion, we are not able to restore the user's chat history, personal preferences, or other deleted content.

16.7. Deletion of data in the Eschool Mobile application does not automatically terminate the student's enrollment or the employee's employment contract with Quantum College. Termination of enrollment or employment is a separate administrative process initiated through the school administration.

17. Tracking Transparency (iOS) and Non-Tracking Statement

17.1. The Eschool Mobile application does not track users across applications and websites owned by other companies. We do not use the Apple Identifier for Advertisers (IDFA) or equivalent advertising identifiers on any platform, and we do not request Apple's App Tracking Transparency (ATT) permission.

17.2. All personal data processing within the application occurs solely for the purpose of providing the educational services described in this Policy, and strictly within our own infrastructure and the limited third-party services listed in Section 13.2.

17.3. We do not engage in, and do not permit third parties to engage in, cross-app tracking, behavioral profiling for advertising, or sale of personal data through the Eschool Mobile application.

18. User-Generated Content (Chats and Messages)

18.1. The Eschool Mobile application includes messaging functionality (personal chats and group chats) between students, teachers, parents, and school staff.

18.2. Communication permissions. To protect students — especially minors — from unsolicited contact, the application enforces strict rules on who can initiate a chat with whom:

  • Students may initiate personal chats only with teachers (typically the teachers who teach them). Students cannot initiate personal chats with other students, with teachers who do not teach them, or with any other adult outside the educational relationship.
  • Teachers may initiate personal chats with other teachers and with students whom they currently teach. Teachers cannot initiate personal chats with students they do not teach.
  • Group chats (class groups, staff groups) are created and managed by authorized school staff. Only the members designated by the school administration have access to a given group chat.
  • These permissions are enforced on the server side and are independent of the client used (web or mobile).

18.3. Content rules. All messages and other user-generated content are subject to the school's internal Code of Conduct. Users are prohibited from sending offensive, harassing, unlawful, or otherwise inappropriate content, and from publishing personal data of other persons without a legal basis.

18.4. Reporting and moderation. Users can report inappropriate messages or behavior through the in-app reporting function or by contacting admin@quantum.am. Reported content is reviewed by school administration, and appropriate measures (including removal of content, restriction of access to the chat functionality, or disciplinary measures in accordance with the school's internal rules) may be applied.

18.5. We reserve the right to block, suspend, or remove user accounts that violate the Code of Conduct or applicable law. Users may also block other users to prevent further communications from them.

18.6. Chat content is stored on our servers for the retention period specified in Section 7, after which it is deleted or anonymized, subject to earlier user-initiated deletion.

18.7. Chat messages sent within closed groups (such as class groups or school-wide staff groups) are visible only to the members of the respective group. Access to messages is governed by the role-based access control described in Section 8.

18.8. File attachments in chats. Users may attach files to chat messages from their personal cloud storage in the school's file manager (see Section 23). The recipient of such a message may view the file within the limits of the application (see Section 23.5) and may save a copy of the file to their own cloud storage. Chat file attachments are governed by the same access restrictions and communication permissions described in this Section.

19. Video Surveillance System

19.1. Quantum College operates a video surveillance (CCTV) system on the school premises for the purposes of ensuring safety and security of students, staff, and visitors, and for the protection of school property.

19.2. Closed system — not integrated with the Eschool Mobile application. The video surveillance system is a closed internal infrastructure of the school. It is not integrated with the Eschool Mobile application or with any publicly accessible service. Users of the Eschool Mobile application do not have access to live or recorded video through the application. The application does not request access to, stream, or display any content from the video surveillance system.

19.3. Legal basis. Video surveillance is carried out on the basis of:

  • Legitimate interests of the school in ensuring safety and security of minors and other persons on school premises, and in protecting school property;
  • Compliance with educational institution safety obligations under the legislation of the Republic of Armenia;
  • Written consent of parents / legal representatives obtained at the time of student enrollment, which acknowledges the existence of the video surveillance system.

19.4. Coverage. Cameras are installed in common and perimeter areas of the school where monitoring is necessary for safety purposes (such as entrances, corridors, courtyards, and other public areas). Cameras are not installed in areas where individuals have a reasonable expectation of privacy (such as restrooms, changing rooms, or private offices designated for confidential activities).

19.5. Notice to data subjects. The presence of video surveillance is indicated by visible signage at the entrances and in the monitored areas, in accordance with applicable Armenian legislation.

19.6. Access restrictions. Access to live video streams and recorded footage is limited to authorized school personnel (school administration and designated security staff) acting within their professional duties. Access is logged for audit purposes.

19.7. Data retention. Video surveillance recordings are retained for up to 30 days from the date of recording, after which they are automatically overwritten, unless a specific recording has been preserved for the investigation of a safety incident, in which case it is retained only for the duration strictly necessary for the investigation and related legal or disciplinary procedures.

19.8. Use of recordings. Recordings may be used only for:

  • Investigation of safety or disciplinary incidents;
  • Compliance with lawful requests from competent public authorities (such as law enforcement);
  • Protection of the rights and legitimate interests of the school, its students, and staff.

19.9. Video surveillance data is never transmitted to third parties for marketing, analytics, advertising, or any commercial purpose. Recordings are not used for facial recognition, automated profiling, or biometric identification of individuals beyond what is strictly necessary for the safety purposes described in this Section.

19.10. Requests regarding video surveillance data. Data subjects may submit requests relating to video surveillance recordings (for example, requesting information about whether their image has been recorded, or requesting preservation of a recording relevant to a safety incident) via the contact details provided in Section 12. Due to the short retention period (Section 19.7), such requests should be submitted promptly.

20. Conduct Records and Disciplinary Procedures

20.1. Legal basis. Every student and their parents or legal representatives sign the school's internal Code of Conduct and disciplinary rules at the time of entering into the educational services contract with Quantum College. These rules describe the types of conduct records, the disciplinary procedure, and the consequences of repeated violations, including termination of the educational services contract. Processing of conduct-related data is carried out on the basis of this contractual relationship and the legitimate interests of the school in maintaining a safe and orderly educational environment.

20.2. Types of conduct records. The school uses the following types of conduct records, as established in its internal rules:

  • Verbal notice — a recorded oral remark regarding a minor violation;
  • Yellow card — a formal notice for a moderate violation;
  • Red card — a formal notice for a more serious violation;
  • Remedial time assignment — an assignment of additional time for the student to correct or make up for a specific violation or omission;
  • Formal Warning (Նախազգուշացում) — the final disciplinary measure. A Formal Warning indicates that any further violation may lead to termination of the educational services contract.

20.3. Disciplinary procedure. Conduct records are never created arbitrarily. The procedure is the following:

  • A teacher or authorized school employee submits a report about an observed violation through the school's internal web platform;
  • The responsible officer reviews the report, conducts an investigation, examines the circumstances, and, where appropriate, contacts the student's parents or legal representatives;
  • Based on the outcome of the investigation and in accordance with the school's internal rules, the responsible officer assigns the applicable conduct record;
  • Decisions are made by authorized school staff with human review. No automated decision-making is used (see Section 20.8).

The full disciplinary workflow — submission of reports, investigation, and assignment of records — is carried out exclusively through the web version of the eschool.am platform. Records cannot be issued or modified through the Eschool Mobile application.

Because a formal investigation precedes every disciplinary decision, the decisions are considered final within the school's internal disciplinary framework. The statutory rights of data subjects described in Section 9 (including the right to request correction and the right to lodge a complaint with the competent data protection authority) remain applicable.

20.4. Display in the Eschool Mobile application. Once a conduct record has been assigned through the web-based disciplinary workflow described above, the record is displayed to the concerned student and to the student's parents or legal representatives within the Eschool Mobile application in read-only form. Each record is displayed together with the reason (description of the specific violation) for which it was issued, so that the student and parents understand the context and basis of the record.

The purpose of this display is:

  • to ensure that the student and the parents are promptly and transparently aware of the record and its reason;
  • to help the student remember previous records and be more attentive to the school's rules in the future;
  • to support open communication between the school, the student, and the family regarding the student's conduct.

The Eschool Mobile application does not provide any functionality to create, assign, modify, or delete conduct records. It provides read-only display of records that were created through the web platform.

Synchronization. Conduct records, their reasons, and any subsequent status changes (such as write-off at the end of the academic year, or removal of a Formal Warning as described in Section 20.10) are synchronized between the web version of the eschool.am platform and the Eschool Mobile application, so that both channels display consistent up-to-date information to the authorized users.

20.5. Access restrictions. Conduct records concerning a specific student are accessible only to:

  • The student themselves (through their own account);
  • The student's parents or legal representatives (through their accounts linked to the student's profile);
  • Teachers who currently teach the student in the context of the educational process;
  • Authorized school staff (school administration and responsible disciplinary officers) acting within their professional duties.

Conduct records of one student are never visible to other students, to parents of other students, or to teachers who do not teach that student. Such records are never published publicly, disclosed to third parties for commercial purposes, or used for behavioural profiling, advertising, or automated scoring.

20.6. Retention and expiry of conduct records. Almost all types of conduct records — verbal notices, yellow cards, red cards, and remedial time assignments — are automatically cleared (written off) at the end of the academic year in which they were issued.

A Formal Warning (Նախազգուշացում) is retained for a longer period, as defined in the school's internal rules, in order to maintain an accurate record of the student's disciplinary history relevant to the continuation of the educational services contract.

Upon expiry of the applicable retention period, or when the record is written off at the end of the academic year, the record is deleted or irreversibly anonymized.

20.7. Consequences of repeated violations. In accordance with the school's internal rules (signed by the student and the parents / legal representatives at the time of enrollment), accumulation of a certain number of conduct records, or any further violation after a Formal Warning has been issued, may serve as a basis for termination of the educational services contract by the school. These consequences and the applicable thresholds are described in the internal rules and are known to the parents from the moment of signing the contract.

20.8. No automated decision-making. Conduct records and disciplinary decisions are never generated or assigned automatically by software. Every record is the result of a human report, human investigation, and a human decision by an authorized staff member. Algorithmic ranking, automated behavioural scoring, or machine-based discipline decisions are not used.

20.9. Rights of the student and parents. Without prejudice to Section 20.3 (finality of decisions within the school's internal procedure), students and their parents or legal representatives retain all rights granted by applicable legislation, as described in Section 9, including:

  • The right to be informed of the conduct records concerning the student;
  • The right to access such records (including through the Eschool Mobile application);
  • The right to request correction of records that are factually inaccurate (for example, wrong date, wrong student, or clerical error);
  • The right to lodge a complaint with the competent data protection authority or a court.

20.10. Removal of a Formal Warning. A Formal Warning (Նախազգուշացում) may be removed before its standard retention period expires. This is a formal procedure intended to recognize a student's positive progress and corrected behaviour:

  • A teacher (or several teachers) may submit a report to the school's internal disciplinary council, stating that, in their professional opinion, the student has corrected the behaviour that led to the Formal Warning;
  • The disciplinary council reviews the report at a dedicated meeting, examines the student's subsequent conduct, and may consult with other teachers, the class supervisor, and, where appropriate, the student's parents or legal representatives;
  • If the council decides that the Formal Warning is no longer justified, it is removed from the student's record. This decision is reflected both on the web platform and, through the synchronization mechanism described in Section 20.4, in the Eschool Mobile application.

This procedure ensures that disciplinary records do not remain permanently attached to a student who has demonstrably improved their conduct, while preserving the school's ability to respond appropriately to behaviour that has not been corrected.

20.11. Push notifications related to conduct records and council reviews. To ensure that students and their parents are promptly and transparently informed, the Eschool Mobile application may send push notifications related to conduct-related events, including:

  • Issuance of a new conduct record (verbal notice, yellow card, red card, remedial time assignment, or Formal Warning);
  • Write-off or removal of a previously issued record;
  • Scheduling of a review of the student's case by the school's disciplinary council (including for potential removal of a Formal Warning as described in Section 20.10);
  • Decisions taken by the council in respect of the student.

20.11.1. Recipients. Push notifications about a specific student's conduct are sent only to:

  • The student themselves (on their own device, signed into their own account);
  • The parents or legal representatives linked to that student's profile (on their own devices, signed into their own accounts).

Such notifications are never sent to other students, to parents of other students, or to any third party.

20.11.2. Content of notifications. Conduct-related push notifications are drafted to balance awareness with privacy. They indicate that a new conduct record or a scheduled council review exists and prompt the user to open the application to view the full details. Detailed reasoning and sensitive context are displayed inside the application after authentication, not in the push notification preview that may be visible on a locked device screen.

20.11.3. User controls. Users can manage or disable push notifications, including conduct-related notifications, at any time:

  • within the Eschool Mobile application, in the notification preferences settings;
  • in the operating system settings of their device.

Disabling push notifications does not cancel the underlying conduct record. The record continues to be viewable by authorized users in the web version of the eschool.am platform and in the Eschool Mobile application after sign-in.

20.11.4. Delivery. Push notifications are delivered via the third-party services described in Section 13.2 (Firebase Cloud Messaging for Android and Apple Push Notification Service for iOS). These services receive only the push token of the recipient's device and the notification payload; they do not receive any additional personal data related to the recipient or to other students.

21. Grades, Comments, and Homework Assignments

21.1. The Eschool Mobile application displays academic information related to the student's own educational process, including:

  • Marks/grades received by the student in various subjects;
  • Comments written by teachers alongside the marks (for example, feedback on a specific answer or task);
  • Homework assignments issued by teachers;
  • Submitted homework answers and teachers' feedback on them, where applicable.

21.2. Access restrictions. Academic information concerning a specific student is visible only to:

  • The student themselves (through their own account);
  • The student's parents or legal representatives (through their accounts linked to the student's profile);
  • Teachers who currently teach the student and school administration acting within their professional duties.

Marks, comments, and homework submissions of one student are never visible to other students or to parents of other students.

21.3. Use of academic data. Academic data is processed solely for educational purposes: tracking the student's progress, providing feedback, and supporting communication between teachers, students, and parents. Academic data is never used for advertising, commercial profiling, or transmitted to third parties for commercial purposes.

21.4. No automated grading decisions. Grades and teacher comments are assigned by human teachers based on their assessment of the student's work. The school does not use automated algorithms to assign final grades that significantly affect the student.

22. Multiple Linked Accounts on a Single Device

22.1. The Eschool Mobile application supports linking of multiple accounts on a single device. This reflects common family and professional situations at Quantum College, for example:

  • A family in which one or both parents sign in using the accounts of their one or several children (each child has their own individual account issued by the school);
  • A teacher who is also a parent of one or several students enrolled at the school, and who wishes to keep access to their children's accounts alongside their own professional account.

In such cases, the user may link the relevant accounts to their device and switch between them within the application.

22.2. The school's account model. The Eschool Mobile application and the web version of eschool.am operate on a "one person — one account" principle, in which each student, teacher, or school employee has their own individual account, issued by the school administration at the time of enrollment or onboarding (see Section 16).

The school does not create separate "parent" accounts: parents or legal representatives of minor students sign in using their child's account, with the credentials that the school administration records at the time of enrollment and securely communicates to the family through offline channels. It is the family's responsibility to protect these credentials and to restrict their use to the appropriate legal representatives of the child.

22.3. Linking accounts on a device. Linking an account on a device is only possible after a successful sign-in with the account's credentials (login and password) and the second authentication factor (see Section 8.3). Without these, a user cannot link someone else's account to their device. A person who does not possess the credentials issued by the school for a given account cannot obtain access to that account.

22.4. Data isolation between linked accounts. Even though multiple accounts are available on the same device, the data of each account is strictly isolated:

  • When the user is operating under a specific student account, they see only the data of that student (schedule, grades, homework, conduct records, library records, chats, etc.). They do not see data of other students, including other children of the same family, until they switch to that child's account.
  • When the user is operating under their teacher account, they see only the data accessible to that teacher role (their classes, their students, their colleagues within the scope defined by their professional duties). They do not see private data belonging to their children's accounts until they switch to those accounts.
  • Role-based access control (Section 8) applies to each account independently, regardless of how many accounts are linked on the same device.

22.5. Push notifications for linked accounts. Push notifications are delivered to the device for each linked account separately. The notification indicates clearly to which linked account it belongs (for example, which child's account received a new grade, or which teacher account received a chat message). This ensures that the user — even when managing several accounts — can immediately identify the recipient of each notification.

22.6. Removing a linked account. At any time, the user may remove any linked account from the device through the application settings. Removing a linked account:

  • Revokes the push notification token for that account on the current device;
  • Clears the locally cached data of that account on the current device;
  • Does not affect the account itself on our servers — the account continues to exist and can be linked to the same or another device in the future.

22.7. Shared device considerations. The ability to link multiple accounts on a single device is provided for the convenience of authorized users (such as a parent signing in with their children's accounts, or a teacher who is also a parent). Users are responsible for the physical security of their device and for not granting access to unauthorized persons. We recommend enabling device-level protection (passcode, biometric authentication) to prevent unauthorized access to linked accounts.

23. Cloud Storage (File Manager and Sharing)

23.1. The Eschool Mobile application and the web version of eschool.am include a File Manager, which provides each authorized user with their own personal cloud storage space on our self-hosted infrastructure. Files (documents, images, media) uploaded by the user are stored physically on our self-hosted Nextcloud servers under the eschool.am domain; file metadata (names, sizes, owners, sharing links, timestamps) is stored in the corresponding databases of the school platform.

No file data is transmitted to any external cloud storage service or third-party provider.

23.2. Upload and storage. Users may upload files to their own personal cloud storage. Uploaded files are accessible by default only to the owner of the storage, subject to the role-based access control described in Section 8 and to sharing actions explicitly initiated by the user (Section 23.3).

23.3. Sharing permissions. To protect students — especially minors — from unsolicited sharing, the application enforces strict rules on who can share files with whom:

  • Students may share files only with teachers (typically the teachers who teach them). Students cannot share files with other students or with any person outside the educational relationship.
  • Teachers may share files with other teachers and with students whom they currently teach. Teachers cannot share files with students they do not teach.
  • School administration may share files in accordance with their professional duties and the school's internal rules.
  • These permissions are enforced on the server side and are independent of the client used (web or mobile).

23.4. Sharing via chat. Files may also be sent as attachments within chat messages (see Section 18.8). The recipient may save a copy of a received file to their own personal cloud storage.

23.5. Viewing and opening files. The capabilities for handling files differ between the web version of eschool.am and the Eschool Mobile application:

  • In the Eschool Mobile application, users can download files to their device for viewing in the operating system's native applications.
  • In the web version of eschool.am, in addition to downloading, users may open and view files directly in the browser through integrated self-hosted applications, where an appropriate application is available in our ecosystem (for example: office document viewers, code editors, visual programming environments, interactive mathematics tools, and built-in media players). All such applications are hosted on our own infrastructure and do not transmit personal data or file content to any external third party.

23.6. Push notifications upon sharing. When a file is shared with a specific user, that user receives a push notification informing them of the new shared file. The notification indicates that a new shared file exists and prompts the user to open the application to view the details. Sensitive file content is not displayed in the push notification preview.

Push notifications upon sharing are delivered via the third-party services described in Section 13.2 (Firebase Cloud Messaging and Apple Push Notification Service). These services receive only the push token of the recipient's device and the notification payload, not the content of the shared file.

23.7. Access restrictions and audit. Access to files in personal cloud storage is limited to:

  • The owner of the storage (through their own account);
  • Users with whom the owner has explicitly shared the file, within the sharing permissions described in Section 23.3;
  • Authorized school staff (school administration and system administrators) acting within their professional duties, for the purposes of system maintenance, security, and compliance with applicable legislation.

Access events are logged for security audit purposes.

23.8. Data retention. Files remain in the user's personal cloud storage until the user deletes them or until the retention period specified in Section 7 applies (for example, upon termination of enrollment or employment, following the procedure described in Section 16).

23.9. Prohibited content. Users are responsible for the content they upload and share. The school's Code of Conduct (Section 20) applies equally to files. Unlawful, offensive, or otherwise inappropriate content may be reported to the school administration and, upon review, removed.

24. Library Records (Rented Literature)

24.1. Quantum College operates a school library, from which students and staff may borrow physical books and other printed materials. A record of currently borrowed items and of borrowing history is maintained by the school library in the school's internal system.

24.2. Display in the Eschool Mobile application. The Eschool Mobile application and the web version of eschool.am include a section that displays, to the user, the list of books and other printed materials currently borrowed by the user from the school library. The purpose of this display is to help the user keep track of borrowed items and return them on time.

If the user has no currently borrowed items, the section shows an informational message (for example: "You have no rented literature at the moment") instead of an empty list.

24.3. Access restrictions. A user's library records are visible only to:

  • The user themselves (through their own account);
  • For students who are minors — their parents or legal representatives linked to the student's profile;
  • Authorized school library staff and school administration acting within their professional duties.

Library records of one user are never visible to other students, teachers who are not involved with library operations, or any third parties.

24.4. Push notifications. Library records are not, as a rule, accompanied by push notifications in the current version of the application. Changes to the borrowed items list (new items borrowed or items returned) are reflected in the application upon the next synchronization with the server.

24.5. Use of library records. Library records are used exclusively for the legitimate educational and administrative purposes of the school library (tracking borrowed items, managing returns, maintaining the library's collection). Library records are never used for behavioural profiling for commercial purposes, targeted advertising, or disclosed to any third party for commercial reasons.

24.6. Data retention. Active borrowing records (currently borrowed items) are retained as long as the items are out on loan. Historical borrowing records are retained for the period necessary for the legitimate administrative and educational purposes of the school library, in accordance with Section 7 and applicable legislation, after which they are deleted or anonymized.

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